USA jobs / Internet & Phone Sales Representative Job In USA. MCI is one of the America Excellent company And working for Humans. Serving himself From many of years. MCI (www.mci.world) helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, call center services, customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
| Department: | Consumer Phone Sales Positions |
| Location: | US-TX-Dallas |
| Employment Type: | Full-Time & Part-Time |
| Schedule: | Multiple Options |
| Career Level: | Entry-Level |
| Wage Description: | Commensurate | Base + Bonus & Benefits |
| Bonus: | Yes |
| Education: | High School Diploma/GED |
| Min. years Experience: | 0 |
USA jobs / Internet & Phone Sales Representative Job In USA Advertisement:
USA jobs / Internet & Phone Sales Representative Job In USA / MCI Jobs Review:
POSITION OVERVIEW
INTERNET AND PHONE SALES REPRESENTATIVE
Join our team and soar with us! We need sales representatives to support the sales process and raise customer satisfaction by handling outbound calls to new and existing customers. Candidates should be highly reliable, have excellent communication skills and sales ability.
There are a wide variety of project openings available. Schedules vary by site and program; however, we can usually find something that works for everyone. This is an excellent opportunity for you to start your career, and with our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management.
Essential Duties
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services
- Listen to customers, understand their needs, and resolve customer issues
- Research systems to find missing information; coordinate with other departments to resolve issues as applicable
- Utilize systems and technology to complete account management tasks
- Accurately document and process customer orders in appropriate systems
- Follow all required scripts, policies, and procedures
- Comply with requirements surrounding confidential information and personal information
- Escalate customer issues to the appropriate staff and managerial for resolution as needed
- Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
- Adhere to all attendance and work schedule requirements
Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required)
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
CONDITIONS OF EMPLOYMENT
- Must be authorized to work in their country of residence (The United States or Canada)
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results
- Must be willing to submit to drug screening.
JUST A FEW OF THE BENEFITS
- Medical, Dental, and Vision Coverage Options
- Paid Time-Off
- Regular Raises
- Advancement Opportunity
- Fun, Engaging Work Environment
- Casual Dress Code
- Cash and Prize Contests
PHYSICAL REQUIREMENTS
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
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